Shipping policy
Processing and Production
Processing and production times vary by product, customization, artwork approval, material availability, and order volume.
Custom graphics generally ship within 3 to 5 business days after final artwork approval unless a different estimate is stated for the order. This is an estimate, not a guaranteed ship or delivery date.
Seats, plastics, apparel, signs, displays, print products, special-order items, and other configured products may require different production or processing times. Current estimates will be shown or communicated when available.
Multiple Shipments
Products in the same order may be produced or shipped separately. Customers may receive more than one shipment and more than one tracking number. Red Earth Innovations manages the order and will provide available updates.
Shipping Charges
Shipping charges are calculated using the rules configured for the products in the order. Free-shipping thresholds and quantity-based shipping rules apply only where specifically offered. Shipping charges are non-refundable unless Red Earth Innovations determines that an error was caused by us.
Tracking and Delivery
Tracking information will be provided when available. Carrier transit and delivery dates are estimates and are not guaranteed. Red Earth Innovations is not responsible for carrier, weather, address, or other delays outside our control, but we will assist with available shipment information.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has entered production or shipping processing, and additional charges may apply.
Shipping Damage
Inspect shipments promptly. Keep the product and all packaging, then contact us with the order number and clear photographs if damage is found. Claims are reviewed case by case and may require carrier documentation.
Contact: shop@RedEarthMotoSports.com